Reservations Agent

The I Hotel and Conference Center is committed to providing superior guest service in Champaign-Urbana’s only facility that is constructed to AAA Four-Diamond standards.   The I Hotel and Conference Center is seeking a part-time Reservations Agent, with the following qualities and qualifications:

Responsibilities include (but are not limited to):

  • Answering and assisting Hotel guests with reservations and questions
  • Maintaining accurate records through hotel’s preferred CRM
  • Soliciting new and existing accounts through phone prospecting
  • Research new business opportunities
  • Send congratulations notes to engaged couples, anniversaries and business promotions
  • Assist Group Sales Coordinator with rooming lists 
  • Assist Front desk staff when needed
  • Responding to community and university-related inquiries
  • Creating opportunities to maintain repeat-stay guests and good relations between the hotel and new guests
  • Crisis management in time of guest need
  • Providing facility tours
  • Attending to guest needs which includes but is not limited to shuttle service, delivery of personal artifacts and all guest requests
  • May assist with other duties as assigned.

 

Qualifications:

  • High level of commitment to exceptional customer service
  • Good organizational and time management skills
  • Brings a positive energy to workplace
  • Works well in a fast-paced high volume work environment
  • Excellent communication skills
  • Maintaining the superior cleanliness of the facility
  • Strong work ethic and attention to details
  • Flexible work schedule, available to work evenings and weekends
  • Knowledge and experience in the Champaign-Urbana area
  • Competency in computer skills
  • Good driving record is necessary
  • Some physical labor will be required.
  • Previous sales and marketing experience preferred
  • Previous hotel-related experience is not necessary.

 

The I Hotel and Conference Center is located at 1900 S. First Street in Champaign, Illinois. 

Please send cover letters and resumes to the Human Resources Department at hr@stayatthei.com