Guest Comments

Date: January 22, 2010
Guests Reason for Visit: Business
This is my third visit to the I Hotel and I still think it is the best in the area – and quite good even when compared to Chicago hotels.  Especially excellent are the following: the bed and bedding, the leather furnishings (chair, writing, etc), the whole-wall drape, and the ability to control the HVAC.  Nice touches include: the books available in the room, the granite counters, high-quality soaps, and a nice robe.
-J. Barich-

Date: January 19, 2010
Guests Reason for Visit: Business
Great place to stay! Friendly staff – Jenn was great when I was having trouble making my reservation online and pretty much walked me through the process.  Upon arrival, I had a 1 hour massage with Janet and it was probably the best one I have ever had – EVER.  Bar none! Thanks for making my one night stay at your luxurious hotel one of the best ever. Loved it.
-E. Covey-

Date: January 9, 2010
Guest’s Reason for Visit: Conference Center Event
This event was even better than I thought it could be.  The entire staff at the hotel was absolutely fantastic.  Emily and Peter took great care of us during the event and Rob and his staff served the marvelous food and our cake.  I can’t say enough wonderful things about them. You made a very special event for me even better by giving the outstanding service that was promised. Thank you for everything!
-K. Dalluge-

Date: December 18, 2009
Guest’s Reason of Visit: Conference Center Event
The staff could not have been more helpful and accommodating to us during the entire process, especially during the event itself.  We had a great time and are very pleased with the service we received.  Thank you so much.
-J. Volkmann-

Date: December 15, 2009
Guest’s Reason of Visit: Conference Center Event
I was so impressed when I walked into our meeting room yesterday, it was beautiful!  The floral centerpiece on the buffet table was exquisite.  Katy was a very gracious hostess, as was the entire staff.  At least 4 staff members stopped by to ask if I needed assistance. We had a wonderful time at your facility yesterday.  Some of my teachers didn’t want to leave when it was time to go!  We’ll be back soon. Thanks so much for the great service.
-D. Simmons- 

Date: November 18, 2009
Guest’s Reason of Visit: Conference Center Event
I have never had such wonderful service in all the years I have been organizing this event for my company.  Thank you for making this the most enjoyable and relaxing event for myself and all those that attended.
-D Kauffman-

Date: November 17, 2009
Guests Reason For Visit: Business
Just as my first visit, I enjoyed my short stay with you.  It is very clean and has a peaceful atmosphere. I enjoyed finishing a book at the resturant while I dined.  Even though I was on a business trip I left feeling refreshed from my stay once again.  Tell all of your staff to continue what they do each day, as we travelers need that when we stay.
-P Doty-

Date: November 7, 2009
Guests Reason For Visit: Conference Center Event
Everyone was so wonderful and all of our guests commented on the excellence of service. Thank you for making my day thought free.
-C Pierce-

Date: October 30, 2009
Guest’s Reason of Visit: Business
I want to thank you all for the great service and comfortable atmosphere 
during my stay at the iHotel over the past several months, as I
 transition from Columbus to Champaign.  I have finally found a place to 
live, and while it will be nice to not have to move my things every five
 days, I’ll sort of miss the hotel and staff.  Everyone was always 
friendly and courteous, and made me feel right at home
-W. Wargo-

Date: October 16, 2009
Guest’s Reason of Visit: Business
An outstanding, model facility, unusually friendly staff.
 Wish we had such a center at the UW-Madison.
-J. Baughman-

Date: October 7, 2009
Guest’s Reason of Visit: Pleasure
Thank you once again for another thoroughly enjoyable stay at the I Hotel.  We especially wanted to thank you for the surprise when we arrived at our room–the roses, chocolates, and wine for our 40th wedding anniversary.  You certainly made us feel special.
-J. Hill-

Date: October 2, 2009
Guest’s Reason of Visit: Conference Center Event
Thank you so much for making a “nervous” experience more
 relaxing and enjoyable.  I was a presenter at the conference last week
end and was apprehensive about my Power Pt. presentation due to the video
 and audio clips that were embedded in the slide show.  Nigel took the 
time to test my presentation and saved it on your laptop the night 
before.  I was so relieved that it was successful that I was able to get 
a good night’s sleep in your comfortable bed!  The front desk was also
 very helpful in making breakfast accommodations for us the next morning.
 All the staff members we came in contact with were extremely helpful and 
made our stay more relaxed and enjoyable.
-S. Estes

Date: September 8, 2009
Guest’s Reason of Visit: Conference Center Event, AIS Faculty Retreat
The faculty told me everything was very very nice and pleasant. They were very impressed.  I was really impressed when your employee went home to get an adaptor for our computer so we could make sure our equipment would work with your equipment. It was a real pleasure to work with your staff.
-J. Davis-

Date: August 31, 2009
Guest’s Reason of Visit: Conference Center Event, Downstate Nonprofit Conference
Last week I stayed at the I Hotel for 2 1/2 days, during the Downstate Nonprofit Conference, so I had plenty of time to experience all aspects of your hotel.  My room was clean and comfortable; the meeting facilities were perfectly arranged for what we needed to do and the food was outstanding (especially the mushroom soup — do you share the recipe?).  

But what impressed me most of all was your staff.  They found me a power cord when I discovered I had packed my laptop without one, pointed me to great local restaurants and shuttled me around and were all-around friendly and helpful in countless ways.  Such high levels of service and consistency do not happen by accident, so this note is a compliment not only to them, but to you for putting together and supporting such a great team.  

Thank you for making my stay so productive and comfortable.
-J. Baldwin-

Date: July 14, 2009
Guest’s Reason of Visit: Wedding
My husband and I thought the iHotel was GREAT!  I was so exhausted after being in the wedding on Saturday and when we got back to the room, the temperature of the room was perfect, the shower (& Rusk toiletries) was great, and the bed was so comfortable that I probably could have slept in until Noon the following morning. 



On Sunday, we had to travel to my parent’s house, which is 1 & ½ hours away, to pick up my son, so we just wanted to grab something quick for breakfast.  Then, I remembered that we had the free pastry/coffee card for Starbucks.  That was a FANTASTIC amenity that we really enjoyed.



 We will definitely stay at the iHotel if we ever need accommodations in Champaign again.  I will also make sure to pass along my experience to potential faculty candidates who are staying in the area.
-T. Nohren-

Date: July 5, 2009
Guest’s Reason of Visit: Pleasure
“I love the bed and bed linens! The rooms are gorgeous!”
-S. Dumich-

Date: July 5, 2009
Guest’s Reason of Visit: Pleasure
“I came there for a wedding and the banquet was fantastic. Your hotel is beautiful and you offer a great price on rooms. I will highly recommend this hotel to all my friends and I will stay with you when I come down again. Thank you for a great experience.”
-L. Kashul-

Date: June 28, 2009
Guest’s Reason of Visit: Pleasure
“Megan Dino provided exceptional help with planning our stay (I booked 7 rooms for our group). Don, the driver, provided 5-star service the whole time we were there (3 days). Houlihans was excellent for food and service.”
-L. Shafer-

Date: June 23, 2009
Guest’s Reason of Visit: Business
“It is one of the best hotel experiences I have had in 66 years. Thanks.”
-G. Stefanich-

Date: June 23, 2009
Guest’s Reason of Visit: Business
“I really enjoyed my stay. Everything was beautiful and the beds were so comfortable. Everyone was so friendly as well. It was a delightful stay and I hope my business brings me there again.”
-J. Pippen-

Date: June 23, 2009
Guest’s Reason of Visit: Business
“What a fabulous hotel. Coming from our amenities at Purdue, makes me envious!!”
-N. Jasinski-

Date: June 13, 2009
Guest’s Reason of Visit: Business
“My husband and I were at the hotel for the Hosta convention. The food and service provided for the convention was excellent.”
-S. Uhlarik-

Date: June 14, 2009
Guest’s Reason of Visit: Pleasure
“Beautiful, comfortable hotel with excellent customer service. We were very impressed with the front desk staff who offered us water after our run and directions when they heard us discussing how to get to our event. The staff was very friendly and proactive!!”
-A. Schade-

Date: June 14, 2009
Guest’s Reason of Visit: Pleasure
“The I Hotel was the perfect place for our hosta convention. You were great hosts!”
-S. Wafler-

Date: June 14, 2009
Guest’s Reason of Visit: Pleasure
“The entire staff was especially pleasant, patient and eager to meet all of our needs. No one was surly or grouchy or ill-mannered, which is unusual these days at most hotels.”
-C. Morrisey-

Date: June 10, 2009
Guest’s Reason of Visit: Business
“This was an outstanding experience, with possibly the friendliest front desk staff I’ve ever encountered (and I travel extensively in the U.S.). The conference and sleeping room facilities were wonderful. I already have and will continue to recommend your ‘experience.’ ”
-A. Hansen-

Date: June 10, 2009
Guest’s Reason of Visit: Business
“Great food for banquets – a rare find indeed! I loved the books in the room, and bought one on Illinois animal habitat.” -D. Gardner-

Date: June 7, 2009
Guest’s Reason of Visit: Pleasure
“EVERYONE was so friendly and helpful!”
-R. Pavis-

Date: May 31, 2009
Guest’s Reason of Visit: Pleasure
“Wonderful experience – friendly and helpful staff at the front desk, iCafé, and restaurant. Loved the atmosphere…the outdoor seating was great. Lobby had a cool vibe.”
-C. Cooky-

Date: May 31, 2009
Guest’s Reason of Visit: Pleasure
“All of the associates at the front desk were great. Made this a wonderful mini get away. Thanks.”
-R. Branch-

Date: June 11, 2009
Guest’s Reason of Visit: Conference Center Event
“The facilities are top notch and the staff was amazing!! We will definitely use the I-Hotel again for any of our business events. I am even considering using your facility for a personal event. Thanks so much for all of your help.”
-T. Kearny-

Date: June 6, 2009
Guest’s Reason of Visit: Conference Center Event, Wedding
“We have had COUNTLESS compliments and people raving about how friendly and helpful everyone was at the I-Hotel and how awesome the event was. Our guests loved the hotel itself and I can’t even count the number of people that said it was a beautiful reception space and among the best weddings they’ve been to…and most of them have been to plenty. Thank you SOOO much!”
-E. Childers-

Date: June 6, 2009
Guest’s Reason of Visit: Conference Center Event, Wedding
“My husband and I were so pleased with the friendly help and professional service from your staff. We also were very pleased and heard many positive comments about the excellent quality of the food and service. We couldn’t have been happier with the event.”
-B. and C. Kirby-

Date: May 30, 2009
Guest’s Reason of Visit: Conference Center Event
“The help of staff was awesome. They were quick to help unload items from my car. A number of staff asked if I needed help setting up for my event which was nice. Our every need was met by your employees. Thank you for offering such a wonderful environment for our foster parents and kids.”
-R. Mathis-

Date: May 29, 2009
Guest’s Reason of Visit: Conference Center Event
“Everyone on the management team at the I Hotel and University Catering were absolutely wonderful! They should teach a class to all the other hotel and catering services in town on how to best function. I have been planning events for 5 years and this was by far the best food, best audio/visual and best service. The team should get a large bonus just for putting up with my demands!”
-K. Craven-

Date: May 29, 2009
Guest’s Reason of Visit: Conference Center Event, Wedding
“We were very pleased with the I Hotel. We will highly recommend the facility to our friends and family. Sarah Duensing was wonderful and a great help. I called her numerous times the two weeks prior to our daughter’s wedding. Each time she took my call she made me feel so comfortable and her knowledge of weddings was helpful. Rich Millar’s friendliness and professionalism during the planning process was outstanding. Throughout the evening of the wedding reception, the staff was exceptional. Our guests gave high praise throughout the evening.”
-N. Croy-

Date: February 19, 2009
Guest’s reason of visit: Business
“You have a very wonderful facility and staff. I was stunned by your classiness.”
-S. Newell

Date: February 18, 2009
Guest’s reason of visit: Conference Center Event
“Our IT assistant, Prat, was very friendly and helpful I making sure our video needs were met and then when we had some unexpected needs ith audio, she met our needs and even went above and beyond to make sure we had everything we needed. The catering service did an excellent job with the presentation and were very gracious in having to deal with a delay in our lunch time due to the tardiness of our Board members. Whitney and Lynn were both helpful and attentive to any of our requests. Thanks to all of the staff for a job well done.”
-M. White

Date: February 2, 2009
Guest’s reason of visit: Business
‘Warm, friendly staff, beautiful décor throughout, convenient location. First class hotel.”
-N. Donatello

Date: January 29, 2009
Guest’s reason of visit: Business
“We were staying for a recruiting trip and had several large boxes shipped to the hotel before we arrived. The staff took care of everything and delivered the boxes to our rooms. It was much appreciated and I will stay here every time I come back to the University of Illinois.”
-C. Kelly

Date: January 22, 2009
Guest’s reason of visit: Conference Center Event
“Everything was great. Lynn contacted me in advance to see exactly what I needed. I was greeted by Lynn, Rich, and the A/V technician when I arrived. The food was great! Thank you for providing such great service!”
-C. Hainline

Date: January 21, 2009
Guest’s reason of visit: Wedding
Guest Comment: “I was very impressed with your staff and the hotel itself. From the moment we arrived, I felt welcomed and well-taken care of by your staff. Our rooms were spacious and clean. I absolutely loved the décor – the modern look was so refreshing. The wedding reception was magnificent, including the service and the food. We had breakfast at Houlihan’s Sunday morning and it was delicious. I will definitely recommend the I Hotel to my friends and family.”
-J. Henshaw

Date: January 17, 2009
Guest’s reason of visit: Conference Center Event
“The staff at the I Hotel and Convention Center has been very helpful. The other day I met with Whitney and Lynn who were extremely helpful. If there’s been any problem it’s been on my part getting accurate numbers for the ladies. They have been very patient with me.

Again, kudos to everyone who has helped me organize the breakfast. Because of them this will be a day to remember for kids from all over the county.”
-W. Taylor

Date: January 17, 2009
Guest’s reason of visit: Conference Center Event
“We really had a great experience having our seminar there. We will definitely use the conference center again. Thank you.”
-D. Arch

Date: January 17, 2009
Guest’s reason of visit: Business
Guest Comment: “My stay at the I Hotel for two weeks was great. I really appreciate the staff asking to do things for me (instead of me asking them). Megan and Abe made my stay above and beyond my expectations. Overall, thanks for making my experience a wonderful one. If I have the opportunity to stay in Champaign again, I will be staying at the I Hotel.”
-C. Jung

Date: January 15, 2009
Guest’s reason of visit: Pleasure
Guest Comment: “Very nice stay in the hotel. Would like to visit again. People very nice.”
-M. and J. Vieregg

Date: January 15, 2009
Guest’s reason of visit: Business
Guest Comment: “The staff and facility are excellent. Our car would not start and the woman at the front desk was very accommodating and had someone from maintenance jump start our car. He was very friendly and helpful.
One of the best hotel stays I’ve had in awhile.”
-S. Dickson

Date: January 9, 2009
Guest’s reason of visit: Business
Guest Comment: “Abe Jones was a gem, a breath of fresh air. Bob also drove me everywhere I needed to go – fabulous! Honestly, my business trip was less stressful due to the attentiveness and niceness of the staff. They were so nice I almost didn’t know what to do!!”
-C. Wright

Date: January 1, 2009
Guest’s reason of visit: Pleasure
Guest Comment: “My husband was very impressed with how well he slept on the bed. It was very comfortable.”
-C. Wassom

Date: November 16, 2008
Guest’s reason of visit: Pleasure
Guest Comment: “The people working the desk the night I stayed went above and beyond!”
-E. Blinn

Date: November 10, 2008
Guest’s reason of visit: Hotel guest
Guest Comment: “The reservation clerks were very helpful. They were always very pleasant and handled transactions well.”
-R. Wren-

Date: November 2, 2008
Guest’s reason of visit: Hotel guest
Guest Comment: “Don is a keeper! He made us feel very special and anticipated our needs! He truly personalized the hotel! We had a wonderful time visiting my son at the U of I. The beds are great and the staff is well trained, thoughtful, friendly but not to friendly. Kudos to whomever trained the staff (especially Don!).”
-J. Zwirn-Turkin-

Date: October 24, 2008
Guest’s reason of visit: Hotel guest
Guest Comment:”I loved the design of the room, the books and bookshelves, the blanket on the chair, and the shower. The room was clean and neat and smelled nice. I also liked the toiletries. This was a comfortable and fun place to stay, and I would like to return for pleasure instead of business sometime.”
-Sarah-

Date: October 22, 2008
Guest’s reason of visit: Hotel guest
Guest Comment:”We are writing to express our content with our recent stay at the I Hotel and Conference Center. We stayed at your hotel Friday October 11 through Sunday October 13. From the moment we walked in the door, the service was excellent. The room was well appointed and extremely clean.

On Saturday morning, our shower was broken. I called down to the front desk and within 3 minutes Abe Jones was at our door. He looked at the problem, realized he would need maintenance, and told us it would take 20 minutes to fix. We went and walked around for 20 minutes and when we came back to the room the shower was fixed. Abe had brought us coffee and a gift basket for our trouble. Not only was Abe extremely courteous but the maintenance man was very courteous as well.

The rest of our stay was great. Again, every employee was friendly and courteous and the hotel was clean and well organized. We are the first to express disappointment when we receive poor customer service but are also diligent about reporting excellent customer service. We will definitely stay at your hotel again and will recommend our colleagues and friends to do the same.”
-K. Engelke & P. Quinn-

Date: October 8, 2008
Guest’s reason of visit: Conference Center Event
Guest Comment: “I would be remiss if I did not personally acknowledge the outstanding service you provided for the ACES Career Fair last week. The event was the best it had ever been in its 29 years of existence. Recruiters and students alike had a fantastic experience. Your professionalism, customer service attitude, and long hours made it easy to do my job. Your hard work made us look good.

Also, many thanks to the catering staff. The food and drink were outstanding. Recruiters enjoyed the opportunity to sit down to a nice lunch instead of a standard box lunch that is so often served at career fairs. Additionally, I appreciate your flexibility in meeting our needs for the happy hour. The decision to add the happy hour to our event was made just a couple weeks ago. Your accommodation of our last minute request is appreciated.”
-J. Neef-