Massage Therapist and Guest Service Agent

The I Hotel and Conference Center is seeking to fill a Massage Therapist and Guest Service Agent position with the following qualities and qualifications:

Guest Service Agent Qualifications:

  • Checking guests in and out
  • Responding to community and university-related inquiries
  • Creating opportunities to maintain repeat-stay guests and good relations between the hotel and new guests
  • Crisis management in time of guest need
  • Providing facility tours
  • Attending to guest needs which includes but is not limited to shuttle service, delivery of personal artifacts and all guest requests

Massage Therapist Qualifications:

  • Provide a variety of services based on standard protocols while educating guests on benefits of spa services
  • Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service
  • Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes.
  • Frequently check with guest to promote comfort, safety and security throughout service.
  • Work within time limits to provide a customized spa experience for guests.
  • Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift



  • Graduation from a state approved massage school with a minimum of 500 hours
  • Have a valid state license
  • Minimum 1+ year of experience, training in a variety of massage modalities
  • High level of commitment to exceptional customer service
  • Good organizational and time management skills
  • Brings a positive energy to workplace
  • Excellent communication skills
  • Maintaining the superior cleanliness of the facility
  • Strong work ethic and attention to details
  • Flexible work schedule, available to work weekdays and weekends
  • Knowledge and experience in the Champaign-Urbana area
  • Competency in computer skills
  • Good driving record is necessary
  • Some physical labor will be required
  • Previous hotel-related experience is not necessary


For full time employees, Health benefits package, 401(k), paid vacation, and bonus structure offered.