Date: December 9, 2009
Guest’s Reason of Visit: Pleasure
I am asked to respond to this type of survey a lot. Often, I do so not with a great deal of enthusiasm. This time, I mean EVERY word! Fantastic concept. Excellent quality! Thank you.
-D. Smart-
Date: October 7, 2009
Guest’s Reason of Visit: Pleasure
Thank you once again for another thoroughly enjoyable stay at the I Hotel. We especially wanted to thank you for the surprise when we arrived at our room–the roses, chocolates, and wine for our 40th wedding anniversary. You certainly made us feel special.
-J. Hill-
Date: July 5, 2009
Guest’s Reason of Visit: Pleasure
“I love the bed and bed linens! The rooms are gorgeous!”
-S. Dumich-
Date: July 5, 2009
Guest’s Reason of Visit: Pleasure
“I came there for a wedding and the banquet was fantastic. Your hotel is beautiful and you offer a great price on rooms. I will highly recommend this hotel to all my friends and I will stay with you when I come down again. Thank you for a great experience.”
-L. Kashul-
Date: June 28, 2009
Guest’s Reason of Visit: Pleasure
“Megan Dino provided exceptional help with planning our stay (I booked 7 rooms for our group). Don, the driver, provided 5-star service the whole time we were there (3 days). Houlihans was excellent for food and service.”
-L. Shafer-
Date: June 14, 2009
Guest’s Reason of Visit: Pleasure
“Beautiful, comfortable hotel with excellent customer service. We were very impressed with the front desk staff who offered us water after our run and directions when they heard us discussing how to get to our event. The staff was very friendly and proactive!!”
-A. Schade-
Date: June 14, 2009
Guest’s Reason of Visit: Pleasure
“The I Hotel was the perfect place for our hosta convention. You were great hosts!”
-S. Wafler-
Date: June 14, 2009
Guest’s Reason of Visit: Pleasure
“The entire staff was especially pleasant, patient and eager to meet all of our needs. No one was surly or grouchy or ill-mannered, which is unusual these days at most hotels.”
-C. Morrisey-
Date: June 7, 2009
Guest’s Reason of Visit: Pleasure
“EVERYONE was so friendly and helpful!”
-R. Pavis-
Date: May 31, 2009
Guest’s Reason of Visit: Pleasure
“Wonderful experience – friendly and helpful staff at the front desk, iCafé, and restaurant. Loved the atmosphere…the outdoor seating was great. Lobby had a cool vibe.”
-C. Cooky-
Date: May 31, 2009
Guest’s Reason of Visit: Pleasure
All of the associates at the front desk were great. Made this a wonderful mini get away. Thanks.
-R. Branch-
Date: January 15, 2009
Guest’s reason of visit: Pleasure
Guest Comment: “Very nice stay in the hotel. Would like to visit again. People very nice.”
-M. and J. Vieregg-
Date: January 1, 2009
Guest’s reason of visit: Pleasure
Guest Comment: “My husband was very impressed with how well he slept on the bed. It was very comfortable.”
-C. Wassom-
Date: November 16, 2008
Guest’s reason of visit: Pleasure
Guest Comment: “The people working the desk the night I stayed went above and beyond!”
-E. Blinn-
Date: November 10, 2008
Guest’s reason of visit: Pleasure
The reservation clerks were very helpful. They were always very pleasant and handled transactions well.
-R. Wren-
Date: November 2, 2008
Guest’s reason of visit: Pleasure
Don is a keeper! He made us feel very special and anticipated our needs! He truly personalized the hotel! We had a wonderful time visiting my son at the U of I. The beds are great and the staff is well trained, thoughtful, friendly but not too friendly. Kudos to whomever trained the staff (especially Don!).
-J. Zwirn-Turkin-
Date: October 22, 2008
Guest’s reason of visit: Pleasure
We are writing to express our content with our recent stay at the I Hotel and Conference Center. We stayed at your hotel Friday October 11 through Sunday October 13. From the moment we walked in the door, the service was excellent. The room was well appointed and extremely clean.
On Saturday morning, our shower was broken. I called down to the front desk and within 3 minutes Abe Jones was at our door. He looked at the problem, realized he would need maintenance, and told us it would take 20 minutes to fix. We went and walked around for 20 minutes and when we came back to the room the shower was fixed. Abe had brought us coffee and a gift basket for our trouble. Not only was Abe extremely courteous but the maintenance man was very courteous as well.
The rest of our stay was great. Again, every employee was friendly and courteous and the hotel was clean and well organized. We are the first to express disappointment when we receive poor customer service but are also diligent about reporting excellent customer service. We will definitely stay at your hotel again and will recommend our colleagues and friends to do the same.
-K. Engelke & P. Quinn-
