Assistant Front Desk Manager

The I Hotel and Conference Center is seeking an Assistant Front Desk Manager with the following qualities and qualifications:

Responsibilities include (but are not limited to):

  • Direct, oversee, and manage daily Front Desk operations; assist staff as needed
  • Lead, supervise and develop front desk staff
  • Verify that accurate room status information is maintained and properly communicated to housekeeping and maintenance staff
  • Participate in recruitment, selection, training and performance management of Front Desk team members
  • Resolve guest problems calmly and efficiently, provide crisis management in a time of guest need
  • Ensure implementation of all hotel policies and procedures to Front Desk Staff
  • Attend various meetings and hotel functions as relating to the Front Office function in lieu of Hotel and Guest Services Manager; assist in conducting regular department meetings
  • Oversee all areas of hotel operation in the absence of senior management
  • Other duties and tasks as assigned by the Hotel and Guests Services Manager and President



  • 3 years previous hotel management experience required; 4-5 years preferred
  • Good organizational and time management skills
  • Strong interpersonal skills
  • High level of commitment to exceptional customer service
  • Works well in a fast-paced high volume work environment
  • Excellent communication skills
  • Maintaining the superior cleanliness of the facility
  • Strong work ethic and attention to details
  • Flexible work schedule, available to work weekdays and weekends
  • Competency in computer skills
  • Good driving record required
  • Some physical labor will be required


For full time employees, Health benefits package, 401(k), paid vacation, and bonus structure offered.

The I Hotel and Conference Center is located south of the State Farm Center at 1900 S. First Street in Champaign, Illinois.

Please send cover letters and resumes to the Human Resources Department at